Contact Information

This Contact Information page provides the official contact details for Digital Red Eyes ("we," "our," or "us") and explains how clients, website visitors, prospective customers, service providers, and other parties may contact us regarding our website interface analysis and usability consulting services.

Please review this page carefully before contacting us so that your inquiry can be directed appropriately and handled as efficiently as possible. Contacting Digital Red Eyes through the information below does not automatically create a client relationship, service agreement, legal obligation, or guaranteed response unless otherwise required by applicable law or confirmed by us in writing.

1. Official Company Contact Details

2. Purpose of Contact Channels

Our contact channels are intended for legitimate business communications related to our services, active client engagements, project inquiries, billing questions, legal notices, privacy requests, policy questions, and administrative matters.

You may contact us for matters including:

• Questions about website usability assessment services
• Requests for interface review and written recommendations
• Content accessibility evaluation inquiries
• Navigation structure consulting requests
• Proposal, scope, or service agreement questions
• Billing, invoice, refund, or payment-related questions
• Privacy, cookie, or data handling requests
• Legal notice or policy-related correspondence

3. Inquiry Categories

To help us process your message efficiently, please include a clear subject line and identify the reason for your inquiry. The following table describes common inquiry categories and the type of information that may be useful to include.

Inquiry Type	Helpful Information to Include
Service Inquiry	Your name, company name, website URL, type of service requested, project goals, timeline, and any specific interface concerns.
Active Client Project	Your project name, invoice number if applicable, current service stage, and a concise explanation of your question or requested clarification.
Billing or Refund Request	Your name, invoice number, payment date, amount paid, and a clear explanation of the billing or refund issue.
Privacy Request	Your full name, contact email, nature of the request, and any information needed to identify the relevant record.
Legal Notice	The legal basis for the notice, sender identity, contact information, relevant documents, and the action requested.

4. Response Times

We make reasonable efforts to respond to legitimate business inquiries in a timely manner. General service inquiries are typically reviewed during normal business days. Response times may vary depending on message volume, project workload, the complexity of the inquiry, holidays, and whether additional information is required from you.

Submitting multiple duplicate messages may delay response time. If your matter is urgent, please clearly state the urgency and provide all relevant details in one complete message.

5. Information to Include in Service Requests

For service-related inquiries, please provide enough information for us to understand the nature of the project. A clear inquiry allows us to determine whether your request fits within our service scope and whether a proposal or consultation may be appropriate.

Useful information may include:

• Your full name and business email address
• Your company name and industry
• Your website URL or digital interface to be reviewed
• The specific problem you want to solve
• The service you are interested in
• The number of pages, screens, or sections involved
• Your desired timeline
• Any existing usability concerns, customer feedback, or internal observations

6. No Emergency or Critical Support

Digital Red Eyes does not provide emergency support, technical incident response, cybersecurity monitoring, website uptime management, payment processor support, server troubleshooting, or real-time operational support.

If your website is down, compromised, experiencing payment failure, suffering from a data breach, or affected by a technical emergency, you should contact your hosting provider, website developer, cybersecurity provider, payment processor, or qualified technical professional immediately.

7. Legal and Official Notices

Legal notices, formal complaints, privacy requests, and official correspondence should be sent using the contact information listed on this page. To avoid delay, legal notices should clearly identify the sender, the legal basis for the notice, the relevant website page or service engagement, and the requested action.

Receipt of a legal notice does not mean that Digital Red Eyes accepts the validity of the claim, waives any rights or defenses, or agrees to the requested action. We reserve all rights available under applicable law and contract.

8. Privacy and Data Requests

If you contact us regarding personal information, data access, correction, deletion, or other privacy rights, please provide enough information for us to reasonably verify your identity and locate the relevant records. We may request additional verification before processing privacy-related requests.

For additional information about how we collect, use, retain, and protect personal information, please review our Privacy Policy and Cookie Policy.

9. Communication Conduct

We expect all communications to be professional, lawful, and relevant to legitimate business matters. Digital Red Eyes reserves the right not to respond to messages that are abusive, threatening, fraudulent, misleading, spam-based, unlawful, unrelated to our services, or sent for harassment or improper purposes.

We may also decline communication or terminate correspondence if a person repeatedly sends duplicate messages, refuses to provide necessary information, misrepresents their identity, or attempts to use our contact channels for unauthorized solicitation.

10. No Guarantee of Engagement

Submitting a contact request, inquiry, project description, website URL, or service question does not obligate Digital Red Eyes to accept the project or provide services. We reserve the right to decline inquiries that fall outside our service scope, require services we do not provide, create conflicts of interest, involve unlawful activity, or are otherwise unsuitable for our business.

A service engagement begins only when the parties agree to the relevant scope, pricing, timeline, and terms, and when Digital Red Eyes confirms acceptance of the engagement in writing.

11. Accuracy of Contact Information

We aim to keep our contact information current and accurate. If any contact detail changes, we may update this page without prior notice. The "Last updated" date at the top of this page indicates when this page was most recently revised.

If you believe that any contact information listed on this page is outdated or incorrect, please notify us using the available contact method so that we can review and correct it if necessary.

12. Related Legal Pages

For additional information about our website and services, please review the following pages:

• Terms of Service
• Privacy Policy
• Cookie Policy
• Refund Policy
• Service Disclaimer