Privacy Policy

Digital Red Eyes ("we," "our," or "us") is committed to protecting the privacy of individuals who visit our website and engage with our services. This Privacy Policy explains what information we collect, how we use it, with whom we share it, and what rights you have with respect to your personal data. This policy applies to our website and all services we provide.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein.

1. Information We Collect

Information You Provide Directly

We collect information that you provide when you contact us, submit a service inquiry, or enter into a service agreement with us. This may include:

• Your full name and professional title
• Your business email address
• Your company name and industry
• Your website URL and any related information you share about your interface or digital product
• Billing and payment information (processed through our payment provider; we do not store full payment card data)
• Any other information you voluntarily provide in correspondence with us

Information Collected Automatically

When you visit our website, certain information is collected automatically by our servers and analytics tools, including:

• IP address and approximate geographic location
• Browser type and version
• Operating system and device type
• Pages visited on our site, time spent on each page, and navigation paths
• Referring URL or source through which you arrived at our site
• Date and time of each visit

Information from Third-Party Sources

In limited cases, we may receive information about you from third-party sources such as business directories, referral partners, or publicly available sources. We use this information only for the purposes of contacting you about our services.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, perform, and improve our website interface analysis and usability consulting services
• To communicate with you about your inquiry or engagement, including sending proposals, invoices, reports, and follow-up correspondence
• To process payments and maintain billing records as required by law
• To improve our website, analyze traffic patterns, and better understand how visitors use our site
• To comply with applicable legal obligations and respond to lawful requests from government authorities
• To protect the rights, property, and safety of Digital Red Eyes, our clients, and the public

We do not sell your personal information to third parties. We do not use your information for behavioral advertising targeting or to build advertising profiles.

3. How We Share Your Information

We may share your information in the following limited circumstances:

• Service providers: We work with carefully selected third-party vendors who help us operate our business, including email communication platforms, cloud storage providers, and payment processors. These vendors are contractually required to handle your data securely and only for the purpose of providing services to us.
• Legal compliance: We may disclose your information when required by law, court order, or regulation, or when we believe disclosure is necessary to protect our rights or the safety of others.
• Business transfers: In the event of a merger, acquisition, or sale of substantially all of our assets, your information may be transferred to the acquiring entity, provided such entity agrees to honor this Privacy Policy.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, to comply with our legal obligations, resolve disputes, and enforce our agreements. Specifically:

• Contact and inquiry records are retained for a maximum of three (3) years from the date of last contact
• Client engagement records, including service agreements and deliverables, are retained for seven (7) years from project completion for legal and accounting purposes
• Website analytics data is retained in aggregated, anonymized form for up to two (2) years

After the applicable retention period, we securely delete or anonymize your personal information.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include encrypted communications, access controls, and regular review of our data handling practices.

However, no method of transmission over the Internet or method of electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and to analyze how visitors use our site. For detailed information about our use of cookies, please see our Cookie Policy at Cookie Policy.

7. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights with respect to your personal information:

• Right to access: You may request a copy of the personal information we hold about you
• Right to correction: You may request that we correct any inaccurate or incomplete information
• Right to deletion: You may request that we delete your personal information, subject to certain exceptions required by law
• Right to restrict processing: You may request that we limit how we use your information in certain circumstances
• Right to data portability: Where applicable, you may request that we provide your information in a structured, commonly used format
• Right to object: You may object to our processing of your information in certain circumstances

To exercise any of these rights, please contact us at the address below. We will respond to your request within thirty (30) days.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will indicate the date of the most recent revision at the top of this page. For significant changes, we will provide additional notice as appropriate.